FAQ's

Yes, you can request a chalet with no obligation. We’ll be happy to check availability and suitable options for your group. Your request only becomes a booking once you confirm the quote.

You can book a chalet directly through our website, make a chalet inquiry or contact us at info@wens.nl or +31 35 543 66 77. On the chalet pages, you will find the current availability and can calculate the price for your stay. When you send an inquiry, we check availability and send you a suitable proposal or booking confirmation.

Your booking is confirmed once you have received the written booking confirmation from us, including the invoice. From that moment, our cancellation terms also apply. The booking confirmation includes details such as the chalet, travel dates, number of guests, price, and payment information. The deposit must then be paid according to the stated payment terms.

The lead booker is the person who makes the booking on behalf of the group. For a group booking, the lead booker is responsible for the booking, payment, and the fellow travelers they have registered.

Yes, please do. This could include dietary requirements, arrival times, the composition of your group, cribs, or other practical details. Where possible, please let us know well before departure, so that we and the chalet hosts can take this into account.

You will receive your travel documents seven weeks before departure, including practical information about your chalet and stay. These include the address, arrival information, local contact details, parking options, and any specific details for your chalet.

Yes, you can let us know about any dietary requirements or other special requests in advance. Please inform us no later than two weeks before departure, so that we and the chalet hosts can take this into account when preparing your catered chalet stay. This may include vegetarian, vegan, or other specific dietary requirements.

We do our best to take dietary requirements and allergies into account, provided they have been clearly communicated to us in advance. In the case of severe allergies, please always contact us well before departure, so we can advise what is possible within the Wens Chalets formula.

Good to know: the range and availability of products may vary by destination and/or country. In the case of severe or life-threatening allergies, we unfortunately cannot give full guarantees. If you are unsure whether your dietary requirement or allergy fits within our formula, please feel free to contact us in advance.

The times for breakfast and dinner may vary slightly by chalet and by group. Breakfast is always served between 7:30 and 9:00 AM. Dinner starts between 6:00 and 7:30 PM. The exact times are agreed upon with the chalet host(s) and the main booker. In a shared chalet, fixed times usually apply so that all guests can dine together.

Do you expect to arrive later than planned? That can of course happen. Please let the contact person stated in your travel documents know in good time. This way, the chalet hosts or the local team will know approximately what time to expect you.

If you arrive later, they can take this into account where possible, for example regarding the three-course dinner on arrival evening. This dinner is often served around 7:00 PM.

Within the Wens Chalets formula, drinks such as beer, wine, soft drinks, coffee, and tea are included on a fair use basis. Spirits and other strong alcoholic drinks are not included.

No, lunch is not included as standard within our formula.

Yes, by arrangement, children can often eat earlier and separately from the adults. Please discuss your wishes with us or with the chalet host in advance, and we will be happy to see what is possible within the chalet planning.

With Wens Chalets, you stay in a catered chalet in Austria, France, or Italy. This means you enjoy a well-cared-for ski vacation with breakfast, dinner, drinks, and the service of our Dutch-speaking and/or English-speaking chalet hosts. You stay with your own group in an atmospheric chalet, while many practical details are already taken care of for you.

During your stay in a catered chalet, our chalet hosts take care of breakfast, the three-course dinner, and light housekeeping in the chalet. They also provide a warm welcome and are happy to help with practical information about the chalet and the local area. This may include general tips about the destination, lift tickets, ski rentals, or ski school. At the end of your stay, they take care of the final cleaning of the chalet. This way, you enjoy the relaxed atmosphere of your own chalet, combined with personal service throughout your stay.

In many chalets, the chalet hosts stay in the same chalet, usually in their own separate area. This means they are easily available and can take care of the practical aspects of your stay. The exact situation may differ by chalet. On the chalet page and in your booking information, you will find the details that apply to your stay.

A standard week-long stay in a Wens Chalets catered chalet includes, among other things:

• Seven nights;
• Seven breakfasts;
• Six three-course dinners;
• Drinks, with the exception of spirits;
• Bed linens;
• Towels;
• Dutch-speaking and/or English-speaking chalet hosts;
• Use of available facilities such as a sauna, hot tub, or solarium, if present in the chalet.

The exact facilities may differ by chalet. Please always check the chalet page on our website and your booking information.

During a short ski trip, you also benefit from the trusted Wens Chalets catered chalet formula: a well-cared-for short stay with breakfast, three-course dinners, drinks, and the service of chalet hosts.

For a 4-night stay, 4 breakfasts and 3 three-course dinners are included. For a 3-night stay, 3 breakfasts and 3 three-course dinners are included.

Bed linens, towels, and the service of our Dutch-speaking and/or English-speaking chalet hosts are also included. Drinks are included, with the exception of spirits. This makes a short ski trip an accessible way to enjoy a few days in the snow with your group, while staying in a well-cared-for catered chalet.

During a week-long stay, our chalet hosts prepare a three-course dinner on six evenings. On one evening during the week, usually Wednesday, the chalet host has a day off. On that evening, you can go out for dinner, order takeout, or choose another option with your group. This also gives you the chance to discover the local area and nearby restaurants within the catered chalet formula.

The following are not included as standard:

• Spirits;
• Lunch;
• Tourist tax;
• Travel and cancellation insurance;
• Lift ticket;
• Transportation to and from the chalet;
• Administration costs;
• Any additional packages.

A catered chalet offers the privacy, space, and sociable atmosphere of your own chalet, combined with services such as breakfast, dinner, and chalet host service. You stay with your own group in an atmospheric accommodation, while many practical details are taken care of for you. In a hotel, you usually stay by the room and typically share more general facilities with other guests.

With Wens Chalets, you usually stay with your own group in a private chalet, provided you meet the minimum number of fully paying guests required for that chalet. In some chalets or periods, it is possible to book one or more rooms in a shared chalet. This can be an attractive option if your group is too small to rent an entire chalet privately.

Whether you stay in a private chalet or a shared chalet is always clearly discussed in advance with the lead booker. It is also stated in the chalet information, in the proposal, or in the booking confirmation.

After confirming your booking, you will pay a deposit of 25% of the total trip price. In addition, a one-time administration fee of €35 applies. The exact deposit amount, administration fee, and payment deadline can be found in your booking confirmation or invoice.

The remaining balance must be received by Wens Chalets no later than 8 weeks before the start of your trip. The exact payment date and outstanding amount are stated in your booking confirmation or invoice.

If you book within 8 weeks of departure, you pay the full trip price in one payment. In that case, there is no separate deposit and remaining balance.

For a group booking, the invoice and payment are handled through the main booker. The main booker is responsible for the booking and for making the payments as stated in the booking confirmation.

If you would like to split the costs within your group, you can arrange this directly with your travel companions. Wens Chalets receives the payment according to the arrangements stated on the invoice and in the booking confirmation.

If payments are not made on time, this may affect your booking. In some cases, the booking may be canceled in accordance with the applicable terms and conditions. If you have any questions or payment issues, please contact us as soon as possible so we can help find a suitable solution with you.

Yes, it is possible to pay by credit card at Wens Chalets. A 3% surcharge applies. This surcharge is calculated on the amount you pay by credit card.

On the page of your preferred catered chalet, you can easily calculate the price for your stay. You’ll also find the latest availability and weekly rates there. This lets you see right away which price applies to your preferred travel dates and group size.

The price of your stay depends on several factors, including the chalet you choose, your travel dates, the number of adults, the number of children and their ages, the minimum number of fully paying guests, any discounts, and any extras or surcharges.

If you would like to book an entire chalet privately for your group, each chalet has a minimum number of fully paying guests. This minimum varies by chalet and is shown on the page of the chalet you are interested in.

The minimum chalet price is calculated based on this minimum number of guests multiplied by the adult price per person. If you are traveling with fewer guests than the minimum, the price may still be based on the minimum number of fully paying guests.

In some cases, this is possible. A private-use surcharge may apply, as the minimum chalet price is based on the minimum number of fully paying guests. For some chalets, it may also be possible to share the chalet with other guests, for example in a shared chalet.

Please feel free to contact us if you are unsure which option best suits your group.

For each additional guest above the adult high-season minimum, you receive a 30% discount on the adult price per person. This group discount only applies to week-long stays and does not apply to short stays or short ski breaks.

<p>Special rates apply for children up to and including 10 years old at Wens Chalets. These child discounts apply to week-long stays only and do not apply to short stays.</p> <p>The standard child rates are:</p> <ul> <li>Children up to and including 1 year old stay free of charge;</li> <li>Children ages 2 through 3 pay a standard rate of &euro; 250.00;</li> <li>Children ages 4 through 10 receive a standard 30% discount.</li> </ul> <p>To make use of the child discount, the minimum chalet price must still be met. This means that the minimum chalet price is calculated based on the minimum number of fully paying guests multiplied by the adult price per person.</p>

No, group discounts and child discounts only apply to week-long stays. These discounts do not apply to short ski breaks or other short stays.

Yes, additional costs may apply besides the chalet price. These may include, for example, tourist tax, administration fees, a security deposit, and any additional packages you have booked. Any costs that apply to your booking will always be stated in your quote or booking confirmation.

In addition, you should of course also expect costs for your own transportation, ski passes, insurance, and other personal expenses.

The price varies by chalet and travel period due to factors such as location, size, comfort level, amenities, and the travel week. Popular weeks, such as Christmas, New Year’s, and school breaks, are often more expensive than quieter periods.

<p>You will receive the travel documents seven weeks before departure. They contain all practical information about your specific chalet and stay, such as:</p> <ul> <li>The address of the chalet;</li> <li>Local contact details;</li> <li>Information about arrival and welcome;</li> <li>Parking options;</li> <li>Any route or arrival instructions;</li> <li>Information about the first evening;</li> <li>Practical arrangements for departure.</li> </ul> <p>This way, you know what to expect in advance and can prepare your trip properly.</p>