Do you have questions about the Wens Chalets formula? We completely understand. For many guests, a catered chalet is a little different from staying in a hotel or apartment. That is why we have gathered the most frequently asked questions about our formula below. This way, you will know in advance what to expect from a stay in one of our catered chalets. Is your question not listed? Please feel free to contact us at info@wens.nl.
You can book a chalet directly through our website, make a chalet inquiry or contact us at info@wens.nl or +31 35 543 66 77. On the chalet pages, you will find the current availability and can calculate the price for your stay. When you send an inquiry, we check availability and send you a suitable proposal or booking confirmation.
Your booking is confirmed once you have received the written booking confirmation from us, including the invoice. From that moment, our cancellation terms also apply. The booking confirmation includes details such as the chalet, travel dates, number of guests, price, and payment information. The deposit must then be paid according to the stated payment terms.
Yes, wellness facilities such as a sauna, hot tub, or solarium are included with your stay if they are available in the chalet. You can use them as standard between 5:00 and 7:00 PM. Would you like to use the wellness facilities outside these times? This may be possible in consultation with the chalet host(s). This allows the facilities to be properly prepared and used with care. The available wellness facilities vary by chalet.
Would you like to change something in your booking, such as the number of guests, the group composition, or any extras you have booked? Please contact us as soon as possible. We will be happy to look at the options with you. Whether a change can be made depends, among other things, on the chalet, the travel period, availability, and the conditions of your booking.
A cancellation must always be submitted to us in writing. This can be done by email or by mail. A cancellation by phone does not count as an official cancellation. Would you like to cancel your booking? Please contact us as soon as possible. The amount of the cancellation costs depends on the date on which we receive your written cancellation.
The cancellation costs depend on the date on which we receive your written cancellation:
| Time of cancellation | Cancellation costs |
|---|---|
| Up to 16 weeks before the start of the trip | 25% of the total trip price |
| Between 16 weeks and 3 weeks before the start of the trip | 90% of the total trip price |
| Within 3 weeks before departure, including the day of arrival | 100% of the total trip price |
| If the cancellation means that the minimum number of participants is no longer met | 100% of the total trip price |
We recommend that you always check carefully whether your travel and/or cancellation insurance is suitable for your booking.
If one or more people in the group cancel, this may affect the price calculation. This may be the case, for example, if the minimum number of participants for the chalet is no longer met. In that case, the lead booker remains responsible for payment based on the minimum number of full-paying guests.
It is possible, however, to arrange a substitution. This means that someone else can take the place of the canceling participant under the same conditions, provided this is communicated to us in good time.
If there are any changes to the composition of the group, please contact us as soon as possible. We can then explain what this means for your booking and the total trip price.
Yes, you can let us know about any dietary requirements or other special requests in advance. Please inform us no later than two weeks before departure, so that we and the chalet hosts can take this into account when preparing your catered chalet stay. This may include vegetarian, vegan, or other specific dietary requirements.
We do our best to take dietary requirements and allergies into account, provided they have been clearly communicated to us in advance. In the case of severe allergies, please always contact us well before departure, so we can advise what is possible within the Wens Chalets formula.
Good to know: the range and availability of products may vary by destination and/or country. In the case of severe or life-threatening allergies, we unfortunately cannot give full guarantees. If you are unsure whether your dietary requirement or allergy fits within our formula, please feel free to contact us in advance.
The times for breakfast and dinner may vary slightly by chalet and by group. Breakfast is always served between 7:30 and 9:00 AM. Dinner starts between 6:00 and 7:30 PM. The exact times are agreed upon with the chalet host(s) and the main booker. In a shared chalet, fixed times usually apply so that all guests can dine together.
Do you expect to arrive later than planned? That can of course happen. Please let the contact person stated in your travel documents know in good time. This way, the chalet hosts or the local team will know approximately what time to expect you.
If you arrive later, they can take this into account where possible, for example regarding the three-course dinner on arrival evening. This dinner is often served around 7:00 PM.
We advise you to carefully check whether your travel insurance includes winter sports coverage. Skiing, snowboarding, medical costs abroad, mountain rescue, repatriation, baggage, and ski or snowboard equipment are not always included as standard.
Are you going on a ski vacation? Always check that winter sports are explicitly included in your travel insurance.
Check, among other things, whether winter sports are covered, whether medical costs abroad are sufficiently insured, and whether assistance, mountain rescue, and repatriation are included. Also carefully check the coverage for baggage, ski or snowboard equipment, liability, and any cancellation costs.
This helps prevent unexpected costs during your ski vacation.
With Wens Chalets, you stay in a catered chalet in Austria, France, or Italy. This means you enjoy a well-cared-for ski vacation with breakfast, dinner, drinks, and the service of our Dutch-speaking and/or English-speaking chalet hosts. You stay with your own group in an atmospheric chalet, while many practical details are already taken care of for you.
During your stay in a catered chalet, our chalet hosts take care of breakfast, the three-course dinner, and light housekeeping in the chalet. They also provide a warm welcome and are happy to help with practical information about the chalet and the local area. This may include general tips about the destination, lift tickets, ski rentals, or ski school. At the end of your stay, they take care of the final cleaning of the chalet. This way, you enjoy the relaxed atmosphere of your own chalet, combined with personal service throughout your stay.
In many chalets, the chalet hosts stay in the same chalet, usually in their own separate area. This means they are easily available and can take care of the practical aspects of your stay. The exact situation may differ by chalet. On the chalet page and in your booking information, you will find the details that apply to your stay.
A standard week-long stay in a Wens Chalets catered chalet includes, among other things:
The exact facilities may differ by chalet. Please always check the chalet page on our website and your booking information.
During a short ski trip, you also benefit from the trusted Wens Chalets catered chalet formula: a well-cared-for short stay with breakfast, three-course dinners, drinks, and the service of chalet hosts.
For a 4-night stay, 4 breakfasts and 3 three-course dinners are included. For a 3-night stay, 3 breakfasts and 3 three-course dinners are included.
Bed linens, towels, and the service of our Dutch-speaking and/or English-speaking chalet hosts are also included. Drinks are included, with the exception of spirits. This makes a short ski trip an accessible way to enjoy a few days in the snow with your group, while staying in a well-cared-for catered chalet.
During a week-long stay, our chalet hosts prepare a three-course dinner on six evenings. On one evening during the week, usually Wednesday, the chalet host has a day off. On that evening, you can go out for dinner, order takeout, or choose another option with your group. This also gives you the chance to discover the local area and nearby restaurants within the catered chalet formula.
A catered chalet offers the privacy, space, and sociable atmosphere of your own chalet, combined with services such as breakfast, dinner, and chalet host service. You stay with your own group in an atmospheric accommodation, while many practical details are taken care of for you. In a hotel, you usually stay by the room and typically share more general facilities with other guests.
With Wens Chalets, you usually stay with your own group in a private chalet, provided you meet the minimum number of fully paying guests required for that chalet. In some chalets or periods, it is possible to book one or more rooms in a shared chalet. This can be an attractive option if your group is too small to rent an entire chalet privately.
Whether you stay in a private chalet or a shared chalet is always clearly discussed in advance with the lead booker. It is also stated in the chalet information, in the proposal, or in the booking confirmation.
For a group booking, the invoice and payment are handled through the main booker. The main booker is responsible for the booking and for making the payments as stated in the booking confirmation.
If you would like to split the costs within your group, you can arrange this directly with your travel companions. Wens Chalets receives the payment according to the arrangements stated on the invoice and in the booking confirmation.
If you would like to book an entire chalet privately for your group, each chalet has a minimum number of fully paying guests. This minimum varies by chalet and is shown on the page of the chalet you are interested in.
The minimum chalet price is calculated based on this minimum number of guests multiplied by the adult price per person. If you are traveling with fewer guests than the minimum, the price may still be based on the minimum number of fully paying guests.
In some cases, this is possible. A private-use surcharge may apply, as the minimum chalet price is based on the minimum number of fully paying guests. For some chalets, it may also be possible to share the chalet with other guests, for example in a shared chalet.
Please feel free to contact us if you are unsure which option best suits your group.
At Wens Chalets, special child rates apply for children up to and including age 10. These child discounts apply to weekly stays only and are not valid for short stays.
The standard child rates are:
To use the child discount, the chalet’s minimum price must still be reached. This means that the chalet’s minimum price is calculated based on the minimum number of full-paying guests multiplied by the adult price per person.
Yes, additional costs may apply besides the chalet price. These may include, for example, tourist tax, administration fees, a security deposit, and any additional packages you have booked. Any costs that apply to your booking will always be stated in your quote or booking confirmation.
In addition, you should of course also expect costs for your own transportation, ski passes, insurance, and other personal expenses.
Do you have questions about your booking, payment, arrival, stay, or travel documents? Please feel free to contact us at info@wens.nl. We will be happy to help.
Wens Chalets does not provide transfers as standard, but we will be happy to think through possible options with you. Depending on the destination, taxis, shuttles, transfer companies, or local transportation services are often available.
Would you like to arrange a transfer from an airport or train station? We recommend planning this well in advance, especially during busy ski vacation weeks.
The most suitable airport depends on your destination, flight times, transfer options, and the exact location of the chalet. As a general guide:
Always check carefully which airport, travel time, and transfer option best suit your chalet and travel group.
Yes, traveling by train is a good option for many ski vacation destinations. In fact, we actively encourage it. The train is often a comfortable and more sustainable way to travel to the Alps, and it fits well with a more conscious choice for your ski vacation.
From the nearest station, you usually continue to the chalet by bus, taxi, shuttle, or transfer. The best train connection varies by destination, so please check the route, any transfers, and the options for the final part of your journey to the chalet in advance.
You will find the parking information in the travel documents for your chalet. You will receive these seven weeks before departure. Parking options vary by destination and chalet. At some chalets, you can park free of charge at or near the chalet, while other accommodations use public or paid parking facilities. Would you like to receive the parking information earlier? Please feel free to contact us.
If you are traveling by car to Austria, France, or Italy in winter, or driving through Germany to reach the Alps, make sure you have good winter tires and bring suitable snow chains. In Germany, winter tires are mandatory in winter conditions, such as snow, ice, black ice, or slush. Please note: since October 1, 2024, only tires with the Alpine symbol / 3PMSF are accepted as winter tires. M+S markings alone are no longer sufficient.
In Austria, winter tires are mandatory in winter conditions between November 1 and April 15. In French mountain areas, winter tires or snow chains/snow socks are required from November 1 through March 31. In Italy, many mountain roads and highways usually require winter tires or snow chains on board from November 15 through April 15. Always check the current rules for each country and region before departure. Local signs and traffic information always take precedence.
No, it is not permitted to charge your electric car using outlets or other facilities in or around the chalet. Please use official charging stations in the ski resort village or nearby.
Would you like to travel to your ski vacation destination by electric car? Please check in advance where the nearest charging stations are and plan your route and charging stops in good time. Our chalet hosts or the local team can, where possible, point you toward charging options in the area.
You will receive your travel documents seven weeks before departure. These include all practical information about your specific chalet and stay, such as:
This way, you know what to expect in advance and can prepare your trip properly.
Please inform us of any dietary requirements, allergies, arrival times, or other special requests no later than two weeks before departure. This allows us and the chalet hosts to prepare your stay properly and take these into account where possible.
In the case of severe allergies, we advise you to contact us well in advance.
